Please find below Jordan River Health’s current policies:
Effective Date: November 2024
1. Purpose
– This policy outlines the procedures for the transfer of patient records between healthcare providers, ensuring compliance with legal and ethical standards.
2. Scope
– This policy applies to all staff members involved in the handling and transfer of patient records at GP Collective.
3. Definitions
– Patient Records: Any document containing personal health information, including medical history, treatment plans, and test results.
– Transfer: The act of sending or sharing patient records from one provider to another.
4. Legal Compliance
– All transfers of patient records will comply with relevant laws and regulations and state-specific privacy laws.
5. Procedures for Transfer
– Request for Records:
– Patients or authorised representatives must submit a written request for the transfer of their records.
– Verification of identity and authority to request records is required.
6.Documentation:
– Maintain a record of all requests and transfers, including dates, methods, and parties involved.
7.Methods of Transfer:
– Records may be transferred via secure electronic means, certified mail, or in-person delivery.
– All electronic transfers must utilise encryption and secure file transfer protocols.
8. Fees
– A reasonable fee may be charged for the preparation and transfer of records, in accordance with applicable laws.
9. Security Measures
– Ensure that all transfers are conducted in a manner that protects patient confidentiality and security.
– Limit access to records to authorised personnel only.
10. Patient Rights
– Patients have the right to request the transfer of their records at any time.
– Patients may also request corrections to their records before transfer.
11. Review and Updates
– This policy will be reviewed annually and updated as necessary to reflect changes in laws and organisational practices.
12. Contact Information
– For questions regarding this policy, please contact:
– Administrator
– admin@gpcollective.com.au
1. Introduction
– GP Collective is committed to protecting the privacy and confidentiality of your personal health information. This policy outlines how we collect, use, and safeguard your information in accordance with applicable laws.
2. Information We Collect
– Personal Information: Name, address, date of birth, phone number, email address, and insurance information.
– Health Information: Medical history, diagnoses, treatment plans, prescriptions, and test results.
3. How We Use Your Information
– To provide medical treatment and services.
– To communicate with you about appointments, prescriptions, and health updates.
– For billing and insurance purposes.
– To improve our services and ensure quality care.
4. Disclosure of Your Information
– We do not share your information without your consent, except in the following circumstances:
– To healthcare providers involved in your care.
– To insurers for payment processing.
– As required by law or for public health purposes.
– For research purposes, with your consent when necessary.
5. Your Rights
– You have the right to:
– Access your medical records.
– Request corrections to your information.
– Request restrictions on certain uses and disclosures of your information.
– Receive a notice of any breaches of your information.
6. Security of Your Information
– We implement various measures to protect your personal and health information, including:
– Physical safeguards (locked files, secure access).
– Administrative safeguards (employee training, policies).
– Technical safeguards (encryption, secure systems).
7. Changes to This Policy
– We may update this policy to reflect changes in practices or regulations. We will notify you of any significant changes through [method of communication, e.g., email, posted notices].
8. Contact Information
– If you have any questions, concerns, or requests regarding this policy, please contact:
Administration
admin@gpcollective.com.au
1. Purpose
– This policy outlines the fees associated with missed appointments (no-shows) and late cancellations at GP Collective to ensure the efficient use of resources and availability for all patients.
2. Definition of Terms
– No-Show: A patient who fails to attend a scheduled appointment without prior notice.
– Late Cancellation: A cancellation made less than 2 hours before the scheduled appointment.
3. Fees
– Patients will be charged a fee of $50.00 for no-show appointments and late cancellations. This fee may be billed to the patient’s account and is not typically covered by insurance.
4. Notification Requirements
– Patients are encouraged to provide at least 2 hours -notice if they need to cancel or reschedule an appointment.
– Notifications can be made via phone, email, or through our patient portal.
5. Fee Waiver
– Fees may be waived in exceptional circumstances, such as medical emergencies or unforeseen events. Patients should contact the medical centre to discuss their situation.
6. Payment of Fees
– Outstanding fees must be settled before the next appointment can be scheduled. Payment can be made via [insert payment methods, e.g., credit card, cash, insurance].
7. Communication of Policy
– This policy will be communicated to patients at the time of scheduling appointments and will be included in the patient intake forms.
8. Review and Updates
– This policy will be reviewed annually and updated as necessary to reflect changes in organisational practices.
9. Contact Information
– For questions regarding this policy, please contact:
– Administration
admin@gpcollective.com.au
Effective Date: November 2024
1. Purpose
– This policy outlines the procedures for patients to request a health summary from GP Collective. The health summary provides an overview of the patient’s medical history, treatments, and important health information.
2. Scope
– This policy applies to all patients of GP Collective who wish to obtain a health summary.
3. Definition of Health Summary
– A health summary is a comprehensive document that includes key information such as:
– Medical history
– Current medications
– Allergies
– Recent treatments and test results
– Preventive care measures
4. Request Process
– Eligibility:Patients or authorised representatives may request a health summary.
– Request Submission:
– Requests can be made in person, via phone, or through our secure online patient portal.
– A written request may be required for processing, including the patient’s full name, date of birth, and contact information.
5. Processing Time.
– Health summary requests will be processed within 1-3 business days Patients will be notified if additional time is required.
6. Fees
– A fee of $50.00 may be charged for the preparation and delivery of the health summary, in accordance with state regulations. Patients will be informed of any fees before processing the request.
7. Delivery Method*
– Health summaries can be delivered via:
– Secure electronic delivery (email or patient portal)
– Printed copy mailed to the patient’s address
– In-person pickup at the office
8. Privacy and Confidentiality
– All health summaries will be handled in accordance with our Patient Privacy Policy and applicable laws to ensure confidentiality and security of patient information.
9. Denial of Requests
– Requests may be denied if they do not comply with this policy or if the requested information is not available. Patients will be informed of the reasons for denial.
10. Contact Information
– For questions regarding this policy or to make a request, please contact:
Administrator
admin@gpcollective.com.au
1. Purpose
– This policy establishes a zero tolerance stance towards e.g., violence, harassment, discrimination, substance abuse within GP Collective. We are committed to creating a safe and respectful environment for all employees, patients, and visitors.
2. Scope
– This policy applies to all employees, contractors, patients, and visitors within the premises of GP Collective and during any work-related activities or events.
3. Definitions
– Zero Tolerance: Immediate and strict enforcement of consequences for violations of the policy.
– Violations: Any acts of e.g., harassment, violence, discrimination, substance abuse that compromise the safety and well-being of individuals.
4. Policy Statement
– GP Collective does not tolerate any form of abuse or Violations will result in disciplinary action, up to and including termination of employment, expulsion from premises, or legal action.
5. Reporting Violations
– Individuals who witness or experience a violation of this policy are encouraged to report it immediately to operations management.
– Reports can be made anonymously through admin@gpcollective.com.au
6. Investigation
– All reported incidents will be investigated promptly and thoroughly. Confidentiality will be maintained to the extent possible during the investigation process.
7. Consequences
– Violations of this policy may result in disciplinary actions, which may include:
– Verbal or written warnings
– Suspension
– Termination of employment
– Legal action as appropriate
8. Training and Awareness
– All employees will receive training on this policy and related procedures to ensure understanding and compliance.
9. Policy Review
– This policy will be reviewed annually and updated as necessary to reflect changes in laws or organisational practices.
10. Contact Information
– For questions regarding this policy, please contact:
Administrator
admin@gpcollective.com.au
1. Purpose
– This policy outlines the fees associated with services provided by GP Collective to ensure transparency and understanding among patients.
2. Scope
– This policy applies to all patients receiving services from GP Collective
3. Fee Structure
Please review each centre website @ gpcollective.com.au to review fees.
4. Payment Methods
– Payments can be made via:
– Credit/debit card
– Cash
– Insurance (subject to policy coverage)
5. Insurance Claims
– Patients are responsible for understanding their insurance coverage. GP Collective will assist with the submission of claims but cannot guarantee payment by the insurance provider.
6. Payment Plans
payment plans or financial assistance for patients who may have difficulty paying fees are encouraged to reach out to the practice manager.
7. Late Payment Fees
– Accounts that remain unpaid after 7 days may incur a late payment fee of 10%
8. Refund Policy
– Fees for services that are cancelled or rescheduled with proper notice 4 hours will be refunded. Refund requests for other circumstances will be considered on a case-by-case basis.
9. Policy Changes
– GP Collective reserves the right to update this policy as necessary. Patients will be notified of any significant changes.
10. Contact Information
– For questions regarding this policy, please contact:
admin@gpcollective.com.au
Emotional Support Dog Nuku, works with Dr Angela. Please phone reception for more information.
